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Brad E.

Kentucky, United States

Contributor Level

Total Points
80

About Me

Retired KY deputy, happily married for 22 years, dog dad to 2 Labs and a dachshund. 2 daughters.

How I Can Help

Gaming, PC, electronics, cooking

Interests

Cooking, gaming, music, movies

1 Review by Brad

MDG
  • MDG

10/18/23

Can't really give an honest review because I still haven't received my TV. I ordered a 85" Samsung TV and it has to be the slowest shipping I have ever seen in my life. I live in central Kentucky and all products bought from this company comes from Canada. Which is fine, It literally takes about 7 1/2 hours to drive from Kentucky to Canada where their warehouse is (Oakville ON, Canada) It's been 9 days since they shipped the TV and I just now scheduled my delivery date, Which NO ONE bothers to tell you. If you order a TV larger than 50" you have to schedule a delivery, so luckily I was checking my tracking with "CEVA" which is the shipping company they use. The next available date was in NOVEMBER, middle of NOVEMBER! I could walk to Canada, pick up my TV and walk back before they would be able to deliver it... It's kinda silly that it takes so long for a simple TV delivery. Hell, Amazon for the same TV is 2 days, PRIME!I'll update the review if and when I get the television...

Update 10/19/2023@1227 I now have a delivery date of 10/27/2023. The item is in Covington KY, which is about 35 minutes away from me... So, I have to wait 8 days for my product to go 49 miles... CRAZY!

Update 10/20/2023@1752
Just got an update and my item has went from Covington Kentucky (which is 35-40 minutes from my house) to Chicago Illinois, which is over 6 hours away. So… My item went from Oakville ON, to Toronto CA, back to Oakville then back to Toronto then to Charlotte NC, to Northern Kentucky (Northern Kentucky/Ohio international airport) to Chicago Illinois. Make it make sense. It's not MDG's fault but this could've been handled better. Use a different shipping company, something. There's no reason for that much traveling. By the time it gets here hell, it may have gone to Tokyo, Beijing, London and Berlin. My point is, that much handling to a 85" tv runs a greater risk of damage. It's silly.

Update 10/23/2023@1213
My item left Chicago International Airport and went back to Charlotte NC, stayed 6 hours and went back to Toronto Canada. It then traveled back to NC, this time Asheville and now this morning it's in Covington KY/Cincinnati Airport where it was last week. So unnecessary!

Update 10/27/2023@1331
Order was scheduled for delivery today between 0900-1300 here it is 30 minutes past the delivery time and nothing. No call, no show, nothing. Why waste someone's whole day to make them schedule a day and specific time and you not show up, you don't call, absolutely nothing to inform me where my item is. MDG may be a great place to order some smaller things from but they're not someplace I'd recommend buying larger items from. The shipping company they use (CEVA), is horrible. Not very happy at this minute. If my order isn't here by 1500 EST today, I'll refuse the delivery/order.

Update 10/27/2023 1357
TV arrived, I underestimated how big this dang this is and couldn't use my fireplace entertainment center and had to put my kitchen table in the living room until my wall mount comes in. Seems to be working just fine. I'll post a picture below. For reference, my kitchen table seat 8 people, it's right at 6' long. The TV hangs over about 7-8" on either side.

Tip for consumers:
I’ll keep updating when available.

Products used:
Got my product a little later than told, so far so good.

Service
Value
Quality
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Marija R. – MDG Rep

We're sorry to hear that you are experiencing an issue with the delivery of your product, Brad! We understand how frustrating this can be and we apologize for any inconvenience. It takes 9-15 business days for shipping your order approximately, after the order is invoiced on our side. Please provide us with your person ID number or phone number at marijar@mdg.com so we can locate your Account and assist you further, or you can contact our Customer Care Team directly on 1-800-906-0975 ext. 370.

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