Denz D.

Having paid anyvan over £1,000, I'm now having to pay a second firm to move my belongings, delay my move and pay extra rent as a result; and organise all of this over a distance of 230 miles. Alarm bells began ringing when they cancelled my booking despite the funds leaving my account, but when they turned up in a LWB van, and not a Luton, my heart sank and my moving nightmare began. Only half of my move happened, items were damage in the process, and I was ill advised by their representatives and had to change the day of delivery twice. Their call centre is based in South Africa and therefore had no grasp of my predicament or any solutions to offer at the time. All I wanted for the £1,000 was a big enough van and movers who respect other people's property.