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The facial recognition doesn't work, you waste hours, then it kicks you out, and doesn't allow you to restart it and blocks you from verifying. It's a simple app to take photo. But why is it needed? I use all types of apps all day that actually work. This seems to be designed not to work to deny people their hard earned benefits like unemployment insurance. This is a scam and EDD should verify your identity themselves not waste tax payer dollars on broken 3rd person app. I dont feel comfortable giving information to a private company that is so incompetent they can't have an take a picture.
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Denny B.'s review of ID.me earned 33 Very Helpful votes
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Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
- IDme Social Response Team