Dennis M.

Jumped through countless hoops for enrollment and eligibility, but once I was deemed eligible, I was told I now have missed open enrollment period. Filed an appeal, as lack of coverage could seriously jeopardize my health. The appeal is designed to allow for enrollment outside of open enrollment period. It took FOUR MONTHS for them to finally tell me i could enroll! I then spent TWO HOURS & FORTY MINUTES on the phone with no less than five different representatives. Each one told me something different than the one before about the final enrollment steps. I gave up when the 5th rep. Told me I needed to call the number I originally called nearly three hours earlier. I'm fortunate to have found enough financial help via charitable acts of private citizens and family members to at least have medications needed to survive. There is NO excuse for such an organization to conduct themselves this way. Especially when their actions have a direct affect on people's lives!