Hello,
We have the same problem, today the have call us to say that we should be happy that the will transfer the money!
But now i would like to let you know the following!
For the ASTA or STAR logos on the website. ASTA is the Association of Secondary Ticket Agents (asta-uk.org), whose 48 members subscribe to a "code of ethics" which includes a promise of a refund of 150% if a ticket doesn't arrive. STAR is the Society of Ticket Agents and Retailers (s-t-a-r.org.uk), and its members are also required to comply with a code of practice.
SO LET REFUND 150%
Dear Dennis,
Thank you for taking the time to write your review. We cannot identify any order or issue associated with the information and name you provided, thus, it appears your information may be erroneous. It is impossible to validate your information without any details provided. We welcome the chance to hear from you.
Best Regards,
Linda
Customer Service Department