I had an emergency type situation with my new puppy. While Googling the situation, I came across an Ask a Veterinarian link. I sent my question and within 5 minutes, I received a very thorough and understandable answer from Dr Kara. I decided to go ahead and take my pup to our regular vet and he confirmed what the on-line vet said. He read the answer and agreed that it was very thorough. Over the next 24 hours, my pet's symptoms followed the on-line answer's description of what to expect, exactly. I will absolutely use this service again!