I returned an item in early December as it did not look as nice in person. I followed all the instructions on the website and sent it back. My item has been sitting in Warsaw IN since December 14,2020. My money has not be refunded. I have emailed twice regarding this and called countless times to try to talk to someone. Apparently the entire company has closed down regarding returns and customer service due to the current health situation, however they can still ship things out? Regarding my return I am also getting back less then what I paid, with no explanation. Do not order from this company, the merchandise looks cheap and no one will get back to you.