Denise D.

We were told by the salesman that they will put the furniture anywhere you want them to. They came in and just went to plonk it in the passage and leave I said to them could you put it in the bedroom please they went it's not our place to. They could see my husband wasn't a fit healthy young man.He's in his late 70s and has Parkinson's and Dementia I explained this and the taller man went were take it to what room you want and take it out the packaging which they said that don't normally do.We were told by the salesman they do. Anyway we gave them a heavy tip to then come out to our front garden just to see all the packaging covering nearly the whole front garden we asked if they could take the rubbish as we had no way of removing it ourselves straight away it was no it's not down to us so it would be very helpful if Oakland staff were told to let all there customers know that they don't put furniture where you want or remove packaging or take packaging or at least offer a choice to the customer to have the option to pay towards taking away the rubbish.