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Have zazzle black subscription but production was delayed 2 weeks on one order. Took 2 weeks nearly for other order of business cards and they didn't even look at them before sending. They still have margin markers on them and everything. Called and closed over weekend. Emailed them and they just emailed back that they checked on them (but didn't give me status) and offered to upgrade to express shipping when I ALREADY had zazzle black express shipping. Didn't even address other order printing issue. Don't open till 11am Texas time and waited an hour on hold just to talk them into canceling my order, but I still have to email them a pic of the messed up order for them to believe they were bad so I can get that money back. Just not worth messing with.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Hello Delia,
I want to truly apologize for the extended delay with your order about your overall experience. That is definitely not the kind of customer experience we want to be known for. I will have this further looked into and contact you personally via e-mail.
I look forward to assisting you further!
Thank you,
Christine