Dejanae T.

I had ordered $130 worth of clothing, shoes and jewelry from Lulu's for prom. I received everything at a timely manner (I paid extra for 3 day shipping though). Once I received the dress I found it to not turn out like I wanted it, and started a return to send back the dress, shoes, and a jewelry piece. I packaged those items up and put a shipping label on it myself. A couple days later I personally dropped the package off at UPS, and even received a receipt for my package drop off.
The next week I was contacted by Lulu's saying that instead of my return they received textbooks. Textbooks? I wouldn't have put textbooks in my return package, I didnt even have textbooks around me at the time I was packaging everything up. Either this is Lulu's fault, or UPS's. Either way, I've reached out to both companies and so far neither one has been able to provide me with an explanation as to how this occurred. I'm furious that I'm now out $130 with nothing to show for it. I no longer have the items, and have no idea where they are. Now I'm expected to pay for the "return" of the textbooks, even though they are not mine. Everything on my part was done correctly. Everything on theirs? I'm not so sure. This was my first (and last) time ordering from them. (1 star).

***EDIT: After this review I was contacted immediately by a Lulu's representative. After I got her message I called her and she let me know that she'd do her best through this case. Knowing that someone was handling it all made me feel at ease. Now, a week or so later, they're still reviewing this case but I was refunded. Thanks for your help, Karen! I appreciated it a bunch!