Deepti R.

I recently placed an order on Gilt via their mobile app. Mobile app did not show the shipping address. In the past I have had no problems placing order on the app and was not expecting anything different. However, this time the order was shipped to completely different address. Upon calling the customer service, they insisted the incorrect address was the default address on my profile at the time of the order. However there is no way to see your address options on the mobile app. What annoyed me is that the rep explained that they recommend using alternate browser rather than rectify the situation. I had to figure out how to reach out to the alternate address and then followup with Gilt again to reship the order. They offered no explanation as to why the default address on my profile had changed or why their mobile app is not their best medium to order. While I can probably understand their mobile app challenges, I am most disappointed in their customer service department and the handling of my call in this scenario.