Dee D.

Amazons service has gone downhill and I have grown unhappy with them with my last order.
Evenflo Pivot Xpand Modular Travel System, Stallion https://www.amazon.com/dp/B077Y967XC/ref=cm_sw_r_cp_api_ciEJBbFXPFZ0B
I ordered this stroller on August 17th. A week and a half later on Tuesday August 28th, the stroller was STILL not shipped out. I called amazon and I was assured that it would be shipped out soon and arrive by the 30th since it was a gift for a baby shower i have to TODAY (Sept 1st) Well guess what? The stroller was shipped out on THURSDAY and it's not here! I now have to go to the baby shower empty handed because Amazon took over TWO WEEKS to ship out the stroller! I have NEVER had service like this with amazon ever. Amazon used to be so great with their prompt service (I do not have prime) if I ordered something two weeks prior. Amazon also screwed up and sent me my items (of the same order) in a plain brown box without the amazon logo box that products always arrive in and I was missing two items! When I called amazon AGAIN I'm getting one of the items shipped to me at no extra charge, and the other item they wanted returned. How am I supposed to return something I never got? When I spoke to customer service, the woman I spoke with wasn't very apologetic, she was rather rude and tried to give me an amazon gift card so I could repurchase the item. I said no and to put it back on my credit card. That I would not be purchasing from amazon again. All I've had was headaches the past two weeks in dealing with them. I could have gone to Target, and paid the SAME price ($400) for the stroller and had it already and would have been prepared for my baby shower that I need to go today. Thank you amazon for ruining my gift for the baby shower. I should get the $7 dollar refund that the stroller is now up for "sale" with for my troubles. After speaking with amazon about my troubles they REFUSED to give me the $7 back for my troubles and ended up giving me line after line of bull$#*! of why they couldn't give me a credit of $7.
They also deleted my review of the "stroller" (which was titled appropriately "this is a review of amazon not the stroller") because it did not meet their "guidelines", it doesn't meet their guidelines because I was speaking badly about amazon and god forbid they have any negative comments floating around, my god they might lose business.
And guess what? THEY ARE!
The stroller is now down to $385, $14 lower than the original price I paid.