Dee C.

I made a reservation at reservations.com. We wanted two rooms for 6 people. One room went through, the other room did not go through. Credit card company thought it was a fraud so would not accept the charge. Tried cancelling out of the reservation for one room. Was transferred to another person. Was told the confirmation number was the same for both the reservation and cancellation. When looking at their website, it appears that I never made a reservation. A charge is still pending on credit card website. Called reservations.com and was informed that we would have to file a claim with our credit card company. Do not do business with this company. They also charge a $14.99 service fee which is not refundable. Do not tell you upfront about the fee.