Dee C.

After I posted a 1-star rating for the ring doorbell, someone reached out immediately to assist me. I cannot remember the name of the first lady who helped me (but she was wonderful) and she connected me with a customer service rep named Alan. He worked with me on my time frame (sometimes a couple of weeks in between due to being overly busy or out of state). I had phone appointments with him and emails. All were very detailed, very professional, and quite helpful! My issues basically boiled down to crummy wi-fi in our area (no fault of ring), but they were willing to exchange the doorbell for one that could possibly fit our needs (one that I believe was not available at the time of my original purchase). I did have an electrician come out to connect it because I didn't want to take a chance of doing anything wrong... but after watching him, I'm sure I could have done it myself. The video recording of the motion detection and doorbell ringing, the angle of the camera (it comes with a couple of plates to help with angle), etc, are all of an amazing quality.

If you're having quality issues - check your wi-fi speed. You might need the wired version, which, at this point, I highly recommend.

Thank you again Ring Team (especially Alan) for helping me when I'd been so frustrated!