For all the ones that can't get a reply from customer service I emailed them a question today and I would say it was less than 30 mins and I got an answer. I don't know how you're going about your problems but I really don't think a company could stay in business if all the bad press was real. Now, if I order a candle and its broke you can bet I will complain but 3 out of 3 so far has been excellent.
Thank you, Debra