debra m.

I bought my son a pair of shoes from this site paid over $200 for them. They arrived promptyly however... THEY WERE THE WRONG SHOES! Someone at the store had mislabeled the box with their label. The shoes in the box matched the Nike box label but the FLIGHT CLUB label was for the wrong shoes. I contacted customer service (via email because no phone number is provided) and was told that I could ship the shoes back and that the return process was an "extended process" and that only after the return is "cleared" by their company would I receive a refund and at that time it would take an additional 7-10 days to receive my money back. They have 2 other pairs of the shoes I actually ordered and paid for in stock. I requested that they simply overnight me the shoes I paid for with a return label for the shoes they sent and they refused stating they dont exchange shoes because they are a consignment shop? SO WHAT? IF the shoes I paid you for are there SWAP MY SHOES! Dont make my son wait over a month to finally get a pair of shoes from somewhere else! I asked for a manager to call me on the phone and that is when they quite responding to my messages! I will never buy from them again!