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Jerry's sent me a defective Mabef M22 easel. I contacted the company multiple times including filing a damaged item report, sent photos, and follow-up emails as I was being completely ignored by customer service. I also called and spoke with an agent twice. The first time, I was blown off. I was finally given permission to return the damaged item yet was only given a partial refund for an improperly manufactured item. Apparently, Jerry's Artarama does not stand by the products they sell, ignores their customers when there is a problem, and short-changes them if they think they can get away with it. Better Business Bureau complaint filed. I should have been given a full refund for this item - including the tax I paid them, which they have also kept. Bye, Jerry's! There are SO many other choices out there for Artists.
Tip for consumers:
Jerry’s will not stand by the products they sell and will ignore their customers when there is a problem. They will also try to issue a partial refund for damaged items they send, rather than a full-refund, if they think the customer will not push back.
Products used:
Mabef M22 easel was sent defective
Debra S.'s review of Jerry's Artarama earned 4 Very Helpful votes
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