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I ordered ruby earings back on Oct. 2nd. But still have not received them. Please check on this for me or credit my account! I paid out 6.00 for them. Thank you Debra order number *******
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Hi Debra,
Thank you for your review.
I'm very sorry to hear that you haven't received your order. I understand how frustrating and disappointing that must be.
I was able to view your account based on the order number 94326034. Unfortunately, order number 94326034 continues to show in transit, and we cannot guarantee it will be received.
We processed a refund to your original payment source.
You can search for the same or similar item. See our FAQ Can I search for items? Here https://help.en.tophatter.com/article/60-can-i-search-for-items
As a courtesy, I issued a $5.00 store credit on your account. The credit will automatically apply to your next purchase and expires, Mar 11,2020. I hope this helps.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique