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I initially went to this web site to access legal forms the 21st of March, 2022. You have to sign up to look at their products. I determined that I didn't want the service and cancelled during the free period. The next month I saw that they had charged me anyway. I went online and cancelled AGAIN. They have continued to charge me every month. They will NOT answer the listed phone number. I have a dispute through my credit card company. BE VERY CAREFUL DEALING WITH THIS COMPANY!
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Hello Deborah,
I am sorry for your confusion regarding the details of your order. You initially signed up for a 7-day Free Trial subscription which is only FREE for 7 DAYS. The website also states that it automatically renews for a monthly fee of $35.00 after the Free Trial for one week expires. This information was posted twice before you clicked “submit order.” Your receipt shows the data, including the exact renewal date and time of your subscription and the process to cancel if you do not want to go on with the service. All these details were provided to you so you would have an informed decision about your purchase. Charges were also showing on your bank statement monthly. The only cancellation we see on your file was on October 17,2022, at 12:52 PM ET, seven months after your Free Trial for one week was renewed to a monthly subscription. Customer Service is open Monday to Friday from 8 am-7 pm ET. If you want to speak to a live representative, dial the toll-free number 1-855-231-8424.
We appreciate your feedback and thank you for visiting our site.
Regards,
Divine
Customer Support