Deborah P.

I bought an iphone 11 from Ozmoblie in Sept, thinking I would help the environment and save a little money by buying refurbished. I chose Oz mobile as they offered a 1 year extended warranty so thought that was a good incentive to use them.
I received the mobile and was excited as all seemed pretty good.
I did fall on the ground from about 20cm the second day I got it just as I was about to put a bumper on it. As a result the back of the phone had a small hairline crack in it. My thoughts were that my old iphone 6 wouldnt have done this as it doesn't have a glass back.
It worked great up until I upgraded the IOS a couple of months later and it came up with a warning that it wasn't an authentic Iphone display and that it would not be honored by apple for warranty purposes. I thought that this was upsetting but it all seemed to work OK.
Then about a month ago the phone developed a line though the centre of the display. Weird as it seemed to come and go. Then it phone seemed to have a mind of its own. You couldn't control the screen and some areas of the display didn't work.
I then reported it to OZmobile, and they issued a return number. There is a statement that they wouldn't except a cracked glass but I assumed this was the front display. The small crack on the back would not have caused any issues with the screen/display and software. See attached photos.
I sent the phone in and today received notice that they will not honor the warranty. I have a phone I paid approx $700 that doesn't now work properly through no fault of mine. Ridiculous. I will be taking this up with the department of fair trading, as this is unacceptable. I certainly would not trust this online retailer and definitely will not be recommending them to anyone.

I gave this company the option to try and resolve before I published this review and there response was based on their assumptions of what happened to cause a small crack on the rear of the phone. If they were a responsible, reasonable company they would fix my current phone. Ie replace the faulty unauthorized display with a authorized one and return it to me in good working order. I would totally take responsibility if I had dropped my phone and cracked the front screen. Which would have resulted in a phone that I could repair. This is a phone that cost me close to $700 and is not useable. Off to the dept of fair trading...