Deborah B.

REI and continued 'membership' shenanigans-now I get it. Was initially astounded that REI would not stand behind their flawed product, insisting with Gestapo like force that a receipt/membership number be provided in order to make right THEIR defective product. After reading about the recent history of this company, now I get it. Bottom line for me - will never purchase anything from them. What kind of company is more worried about membership number than the quality of their products? I sent them two brand new shirts with some sort of fabric defect (the wrinkles could not be removed). Were they concerned? Absolutely NOT. FAKE 100% satisfaction guarantee. Incredibly insensitive to think I would insult the giver of the gift (shirts) in order to find out where/when it was purchased.