Ordered roman shades and was very disappointed with the color. I knew you could send them back if they didn't fit, but I didn't know you could send them back because of the color until I heard it on a commercial. So I called and they said it was a 60 day warranty and I had missed it by 3 to 4 weeks. After explaining I didn't know I could send them back they offered me 50% off new ones. Very disappointed considering they offer 45% off to anyone. We ordered Tulsa Tan, and it looks gold instead of tan.
I'm sorry you didn't like your shades. I will call you to see if we can get this resolved.