I have been shopping with drugstore.com for many years and I thought they were great. I had a problem with the last order I placed. Coupons were offered for the items I purchased so I clicked on them and they were added to my basket with the amount deducted. When it was time to checkout, I double checked to make sure all the amounts were correct before I placed the order. The next day I wanted to check on the order, and I found out that the coupons were never applied. I called customer service and they did offer me a refund.
Today I just placed another order that offered coupons for certain items. But this time, before I placed the order, I copied the screen to an email so I could check it against the actual order that was placed. The coupons were never applied and the total of the order was more than what I approved it for. Please BEWARE of this! I wonder how many times this has happened to me in the past.