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The rug arrived with2 holes in it. I contacted houzz that day. They sent packing material for a 9 x 12 rug and asked me to "leave it on the porch". They no showed twice and finally picked it up a week later
Debi P.'s review of Houzz earned a Very Helpful vote
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From a software perspective the platform seems fine. We evaluated it for use but decided not to...
Hi Debi,
Thanks for reaching out, and we're sorry to hear about this. Are you able to provide your order number or support ticket number so that we may look into this further?
Houzz Outreach Team