Ordered two black and white copies over two weeks ago. They immediately took the money from my account, but never shipped the copies. I called last week and after waiting 25 minutes on the phone, they located my order but had no idea whether it had shipped or not. They promised a follow up email which never came. A week later, still no copies and no follow up emails. I called back to request a refund and they tell me it will take 7-10 days. They take the money immediately from me, ignore my order completely, then expect me to wait 10 days for a refund. Oh, and their call center is in the Philippines.