Debbie M.

I received a confirming email expecting my grandson's Christmas present December 17th. Crickets. Called to ask where it was. On backorder until after Christmas. No email telling me this. Was told to check my spam folder as if I was an idiot. Email came right after I hung up with them. Item came finally without the personalization. Called again. They will replace it after I put it in a box and take it to a UPS store. I have to do all the work. Asked for a credit for all the hell they put me through - gave me $9 on a $141 item. Never again, Pottery Barn.