The order was for one book and I was charged for 3 different books. The first book I didnt even think it went through but my husband Thank God, keeps an eye on my account for me. I had a total of 5 charges from clkBank but what was good they sent everything to my email account so I could figure out what had went wrong. I did get two honorable people that work there to help me and they refunded my money within a couple of hours. Now was it the web site that sent the charge to them or did they take upon there self to charge the stuff on my account. I dont know but they did refund my money and they were very polite about doing so. Deborah M.