I paid their fees which I knew what I was being charged. I did not KNOW they do not have correct fee information and they DO NOT take responsibility for this. They DO NOT CARE, I asked for a refund and they will not give it. If you run a service YOU SHOULD KNOW THE FEES THE STATES CHARGES and your forms should have updated information. Please note I ordered in 2022 and the State of California updated their fee in 2021, which delayed the ordering of the birth certificate again. HORRIBLE COMPANY I have proof!