Debbie H.

Per a friends reference, I booked a cruise over the phone. Two days later received brochure with free airfare. I called that day and was informed that I could not rebook for the free airfare. The supervisor said if I read the brochure, it states you cannot rebook for a lesser fair. I did not have a brochure. For a cruise company that is suppose to be #1, I felt it was poor customer service. They could have offered a ship credit. Also, If you should happen to rebook you forfeit your travel insurance. It is Vikings company that provides the insurance. I hope the cruise is better than their purchasing policy.