Debbie C.’s Reviews of Wine Insiders & more

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4/20/19

Wine Insiders knows the meaning of good customer service! Recently I placed an order during the warehouse clearance sale. Wines for $5/bottle plus free shipping for an order of 6 or more bottles... yes please! Usually I receive my order within about three days which I consider amazing! Due to the high demand during the sale, the shipment was delayed by a few days. To compensate me for the "inconvenience", it wasn't really much of an inconvenience, I received an email apologizing and offering me a $15 credit voucher towards my next order. Wow! Totally unexpected and frankly unnecessary. But Thank you! Somehow I inadvertently deleted the email and the voucher code. So I emailed Wine Insiders customer service for assistance and they graciously added the credit to my account. In my opinion that gesture went above and beyond and insures I'll be a loyal customer for life! Thank you!

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Christa T. – Wine Insiders Rep Over a year old

Hi Debbie C.,

Thank you for taking the time to provide this feedback. I'm very pleased to hear that you've had a positive experience with all aspects of our service. If you ever need any more help, please do not hesitate to contact us at info@wineinsiders.com or visit www.wineinsiders.com

Sincerely,
Wine Insiders