Deanna P.

Whatever you do, never buy anything from this company. Their return policy is a nightmare. I originally bought 7 items from this company and decided to return 3 of the items. Finding their return portal was almost impossible. You have to go digging in their website to find the link. A couple days later, I decided that I actually didn't want 2 more items from my order so I wanted to add them to the initial return request They wanted to charge me an additional $8 for the second return (for a total of $16). Considering I haven't sent the first return, I decided to call to see if they can either cancel the return request so I can make a new one or add those two items to my original request. And this is where $#*! hit the fan. I had to contact them on FOUR different occasions and in the end, I'm just paying the $16 and never using this site or company ever again. The first time I called, I was in the middle of explaining what the issue was and the phone just hung up. No callback nothing. Next I sent an email and they told me to "log out of my account and clear my cookies"!? Called again and they said they'll email me a free return label and I should receive it in 1-2 BUSINESS DAYS. Never got it. The fourth time I officially lost it. The rep was not listening at all. I told him I had already initiated a request and want to cancel it because the last rep said he was going to email me a return label and I never got it. After asking me which items I wanted to request, he proceeded to tell me that "a return request has already been initiated". Yes, that's literally what I said and the reason for this call is because I don't want to pay an additional $16 for returns that haven't been sent yet. Cue more non-listening and me repeating back the initial 5 minutes of this conversation and he sent me a return label that costs $8. At this point, I don't have the energy to call again but this experience has been a total disaster. No wonder this place is going out of business.