Deanna h.

I wish I came across this site when we ordered my daughter's dress from prombelle. My first clue that this was going to be bad was when they emailed me and said the dress was still being tailored but rest assured it will make it to us before the prom. TAILORED? I didn't order anything custom. Then it arrived in a DHL plastic bag and Oh wow, was it ugly! It's a cheap knock off! Cheap material, bad workmanship, bad stitching, dress was gathered on one side from stitching mess up, beads and sequence was flimsy and hanging off, threads sticking out. Wrong size. Wrong length. Wrong everything. Customer service will not respond to refund money.
My question is, with so many bad reviews, why is this sweatshop not shut down yet? I suspect there's child labor going on. Someone should investigate and stop this fraudulent business from operating.
In the meanwhile, any advise on how to get our money back?
Thanks!