Dawn W.

We ordered a frameless shower door and they sent it FedEx, who will not deliver to our door because of the weight (62+ lbs. for each box). We live on the top floor of a condo building and have 2 flights of stairs to our door. The delivery was delayed as they would not leave the items without assistance from us. My husband had to take a day off work to stay home and wait for it and then to find out they wouldn't help him get it up the stairs! What a cluster it was. They need to use a freight carrier when items are this big. Not sure if the product works as we have to wait for assistance to install due to the weight. There was nothing on the web site about how heavy it was.