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I had a personal situation arise which changed my plans. I had to cancel my reservations and they were very understanding. My reservations were cancelled with a full refund. The only negative I have is the website is not user friendly. When I tried to cancel it wasn't easy to navigate. When I called customer service the agent was helpful. I will call in the future rather than try to use the website.
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Yeah... that is a convenient place if you want to book a hotel and you didn't do that when booked...
I was all set to write a scathingly negative review due to the mishandling of a customer service...
