I have been listing my property on Homeaway since 2009 and been through all the ups and downs of their system and business model changes. Right now customer service is the worst I've experienced. They can't explain to me their ranking metrics or what they are doing and they have control of everything. Unbelievably frustrating. Unfortunately they have so much market share that owners are stuck with them. There is a huge opportunity for a competitor to overtake them - I certainly hope a company steps up.