It was fast, easy and affordable. I was given clear instructions on what to do and what to do if I had any problems. I didn't have any trouble at all. I received the email and was using my phone within minutes! I took my phone to a tech and they were going to charge me a lot more money and it was going to take much longer. I am so glad that I didn't have to buy a new phone to switch carriers when I moved to another country!