Dawn K.

If I could give zero I would. We recieved two Winco Convection ovens the first week of February for our restaurant which was scheduled to open in March. One came with a shattered glass door. I immediately got on the phone and asked about the return/replacement process. I followed up with an e-mail and started the process-- which took over an hour to photography, write and compile. First with UPS. I sent everything in and called daily to ensure I was still being moved forward. UPS told me three weeks later that the case had been handed back to A Best Kitchen. So I started all over again with them-- and was assured it would be handled within the next few days. By mid-March, even after 15-20 phone calls and e-mails that were NEVER returned, nothing had happened! Then Covid hit and everything shut down. I still e-mailed and called hoping I would at least have some answer. Nothing. Since then, they have opened-- and I've called another 5-10 times-- anyone who would pick up-- and emailed everyone in the company whose addresses I could find. I reached a person in shipping and recieving yesterday who asked for all my communication that has happened-- and called him back today and he said he'd forwarded it on to someone who could help. I've called that person twice now and NO ANSWER.
DO NOT USE THIS COMPANY!
Note: If you make this right, I will removed this review-- but I will be posting this everywhere until then and reporting you to your suppliers and to the BBB.