Dawnee M.

DO NOT ORDER FROM THIS COMPANY! I bought a helicopter from them. The first time I flew it, it fell to the ground. When I inspected it, I found a screw missing which caused the gears to not line up and fall from the sky. I immediately contacted them (several times) and the gist of it is, that I can send it back, but that they will not accept it and they will send it back to me because it has marks on it from hitting the ground. Even though it was defective! Bad products and even worse customer service!

Following are the emails I received after I contacted them:

1st response: Hello Flint, Can you please provide your order number so that we may further assist you? Thank you.
2nd response: Hello Flint, Thank you for that info. Can you please provide a photo of the helicopter? Thank you. (I responded by asking what they wanted me to photograph on helicopter and then got this response:)
3rd response: Hello Flint, Thank you for the prompt response. While I do understand your concerns on this matter, I would like to state that all of our items are shipping brand new and inspected before being shipped. Unfortunately, the item cannot be returned for a refund or exchange at this time. Any item, especially our RC Helicopters, that show signs of use will be discarded or returned to sender upon arrival. I apologize for the inconvenience
(NOTE: I did not send the photograph yet, but I guess they decided they didn't need it) So I wrote them yet again and got this response:
4th response: Your RMA request for an exchange/refund has been authorized. *PLEASE DO NOT USE THE MANUFACTURER PACKAGING AS SHIPPING MATERIAL. ANY WRITING, MARKINGS OR TAPE WILL RESULT IN A PENALTY CHARGE. This RMA number will be valid for 10 days after issuance. To qualify for a refund/exchange, your item(s) must be received within 21 days of the order date. All items must be returned with original packaging materials included with the shipment. All returned items will be inspected for misuse or abuse. Any merchandise received in such condition will be discarded or returned to you immediately and no refunds will be issued. Please be aware that certain returns are subject to a 20% restocking fee. (Please feel free to ask questions regarding the RMA)THE FOLLOWING WILL VOID THE RMA: Helicopters or any Flying RC products: Any visible markings, dents, scratches or damage to the wings and body Over-Charging of the battery. Any form of Crash Landing or Dropping of the Helicopter

So as you see, I am stuck with a defective helicopter and out $90.00