dawn e.

Booked a nice spot in San Francisco, 8 hours from home for a business trip through the VRBO app. I received an email from *******@homeawaypay.com which now I know is fradulent but said my credit card was refunded and only accept payment through Zelle. Plenty of texts back and forth with the supposed property owner Tifanny Trego; even called her on Sunday to confirm the pet policy and she texted back that she was in church. May God send lightning strikes that individual's way.

I never received communication that the booking owner was suspected of fraudlent activity... although VRBO claimed they emailed me. Nope. Well, come to find out it went to my JUNK file. If a company is suspecting one of their property "partners" of fraud, shouldn't they CALL the consumer? CALL the people that are about to get $1000 taken from them! Upon arrival to the nonexistent rental, I called VRBO multiple times and they hung up on me after keeping me on hold for 20+ minutes. They said I should have read their conditions and policies thoroughly and they're not responsible for it... and i had NO WHERE to stay. They didn't even attempt to help me find another place to stay. It was my first and last time ever booking through VRBO... NEVER DO BUSINESS WITH VRBO as they do not care about their customers nor warn them when it comes to fraudulent activity. After my multiple calls they removed the booking stating "Removed property at owner's request" which is a complete lie. Fyi if you see a place located at 186 Tiffany Ave in San Francisco it doesn't exist. So here I am out $1000 and looking for a place to stay in expensive San Francisco.