After winning an item at auction, I anxiously waited for the arrival. It never came. I thought the mail man had delivered to the wrong person. I had a tracking number so I knew it had been sent. When I contacted customer service they researched it and saw that it had been delivered according to the post office. I never received it. I thought OH WELL that is that! BUT NO! DealDash sent another one to me right away. Fantastic customer service and quick response. I am impressed!