Dawn A.

Wanted some nice decently priced clothes for upcoming vaca. I usually buy from H&M because you can always return to the store. Decided to give Zulily a try what a mistake. I ordered 3 items a pair of rain boots that are to big a knit poncho that I had to sew and a dress. I decided to keep the boots and poncho but return the dress.The dress is from designer Suzanne Betro with a list price of $106.00. I paid $16.79. I have sheets made out of better material than the dress. When I contacted Zulily I was told my refund would be $2.00 because of $5.95 return shipping a $2.50 restocking fee and they themselves don't actually have the dress in stock so that was all they could offer me. Needless to say I got angry contacted customer service both by email and the phone. They were incredibly rude when they told me I was lucky they were offering me this refund. I then informed them the website states that item is eligible for returns which would lead customers to believe the refund I'd based on what you paid not what they think you should get. Needless to say I will be sticking with H&M and never again buying from Zulily.