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I booked an itinerary through Australia with JetAbroad. I want to make changes. There is simply no way to contact them. Their website requires you to fill out a form: however, the form does not load. I've tried over multiple days with multiple computers (phone/laptop/friend's phone and laptop). Nothing works. They do not publish phone numbers or email addresses.
The first picture is the "form loading" screen I've been stuck on multiple times. The second pic is their online policy explaining that the form is the only way to contact them. I tried on Facebook as well. The third pic is their response referring me back to the form that doesn't load.
Tip for consumers:
There is just no way to contact them after a booking.
The bot told me it was a 4 shekel refundable activation fee. I joined. Within a half hour I cancelled, having received no service.
I paid 108 shekel and am not being refunded. Other reviews had similar experiences.
See pictures below of chat with bot and refusal to grant a refund.
Stay away from this misleading company.
Tip for consumers:
See other reviews. It seems that their business model is to mislead people about activation fees.
David W.'s review of JustAnswer earned 3 Very Helpful votes
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Great service person. Don't understand why the is a forty dollar charge on my credit card?
Hello David,
Thank you for letting us know and we're sorry for your experience.
Please reach out to us with the email address you used to set up an account so we can assist you with the refund.
We look forward to assisting you.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18