David W.

WARNING! BEWARE OF GRILL-REPAIR.COM (a/k/a MAJESTIC GRILL PARTS)
While I have participated in literally hundreds of on-line transactions over the years, this is the first and only time I have ever felt compelled to file a negative review of a business in an effort to warn others. The factual summary of my experiences are as follows:
1. On July 13,2019, I purchased lp orifices and one lp regulator hose (needed to convert my Weber gas grill from natural gas to propane) from grill-repair.com (also known as Majestic Grill Parts);
2. After I received no confirmation of my purchase, I incorrectly believed my first transaction did not go through - so on July 17,2019 I ordered parts again and paid Majestic a second time (again I received no confirmation of my purchase);
3. For two weeks after we provided our payments I repeatedly emailed Majestic asking for confirmation of my order and requesting a refund of my overpayment - aside from one email where Majestic wrongly claimed I had not informed them of the make/model of my grill, Majestic provided no response until I threatened to report the company and pursue a claim for the $122 we paid;
4. Finally, on July 31,2019 I was contacted by a person identified as "Jason" who: 1) apologized for being rude; 2) claimed the delays were due to undiagnosed "medical issues" he was dealing with; 3) assured me the parts I ordered had been shipped; and 4) promised he would provide a refund of our approx $60 overpayment on August 1st (I accepted Jason's apology and thanked him).
It is now August 12,2019... nearly two more weeks have passed and we have NOT received shipment of any of the ordered parts, nor any refund of any portion of our overpayment! I have repeatedly emailed Jason over the past ten days requesting a status update and we have received absolutely no response... let alone any explanation as to why Jason misrepresented that our parts had been shipped and our refund would be provided on 8/1/19.
While Jason blames Majestic Grill Parts' failures to meet its customer obligations on "medical issues", I believe the negative reviews posted by other past customers detail a long history of terrible customer service and deceitful behavior by Majestic Grill Parts and Jason. At this point, since Majestic and Jason refuse to provide the parts or return our money, I am left with no option but to attempt to recover our $122 from PayPal. I have filed a complaint with the Better Business Bureau and plan to file with the Florida Attorney General's and Secretary of State's offices.
Based on my experience with Jason, my advice is that people should AVOID ANY BUSINESS TRANSACTION WITH GRILL-REPAIR.COM AND MAJESTIC GRILL PARTS AT ALL COSTS!
Given my very negative comments in this review, I believe it is only fair that I stand behind them by providing my name and email address if people wish to contact me with questions.

David Wandling
*******@gmail.com