BBQ Grill Repair

I've used Grill Repair (Majestic Grill Parts) before for parts to convert a propane grill to natural gas. They're one of the few who provide the parts with an adequate description to assure getting the right ones. On my last order, I made an error, which they caught and alerted me. After some email exchanges and a personal call to me, the correct parts were shipped - all at no additional cost. Hard to imagine better service or products at a very reasonable price. Fully satisfied!

I needed to convert my natural gas grill over to propane. I ordered the incorrect part and Jason was quick to reach out and ask for clarification as my order was improperly placed. I was able to call the number on the website and directly speak to Jason. He spent nearly 15 mins walking me through my options and quickly solved my problem for me. Jason was very friendly and clearly extremely knowledgeable. I wouldn't hesitate to place an order again through the website!

Responsive to e-mail questions when I first contacted them inquiring about parts, but after placing my order they went silent. I never received an order confirmation but the money cleared my bank account. I have left numerous messages on their voicemail, sent multiple e-mails requesting an update, even reached out through Facebook and Paypal. SILENCE from their end. Filed a claim with my bank to reverse the charges. Tried to file with BBB, but can't find them on the BBB website to do so. Do not use this company!

I ordered the 24" Ventless Gas Fireplace Burner, Valve and Fire Shapes. Jason, was patient with my ignorance at what I wanted... he explained what I picked out and I gave it a shot! I ordered and then looked at some reviews. I get it - some people want their rear-ends kissed because they are the customer - and yes I experienced Jason not being the "friendliest guy" but he turned out to be to be hilarIOUS BECAUSE I was nice and funny and patient. He is quick witted and sharp. So did I have to wait for my fireplace burner? Yep. Did I care about the other reviewers that were not so nice? For a few minutes I was a bit concerned, but then I call Jason and he answered... Hey look at his website, he says "we will get back to you quickly SOMETIMES" I think he is awesome. I got my burner after a few months - it is COVID time... and the price was great. I am happy as can be to have my fireplace finished! Looks AWESOME TOOOOOOOOOOOOOOO Patrice D

I needed to convert a natural gas Weber grill to propane. After extensive research on the web I realized Weber doesn't provide any parts for this conversion and grill-repair.com was the only site that gave my the confidence that the parts I was ordering were actually going to work. The website had detail pictures and descriptions to help me figure out what parts needed to be ordered. I could not get this information from any other site, the other site just didn't have the detail I needed to make sure I got the right parts. I mistakenly order only 1 orifice for the my grill, but I actually needed 3. When I realized my mistake they immediately shipped out the other parts I forgot to order. Even though we are in the middle of a pandemic they still are were able to take care of my order. Their prices were the best and actually got the right parts. If you have any questions about what you need I would recommend to email them as they are very knowledgeable and want you to get the right parts.

I own and operate a grill cleaning and restoration company in southern California and I have been ordering my parts from Grill-Repair.com since I started my business more than 7 years ago because they have an excellent selection of available parts, the customer service and support are 2nd to none, the shipping is always quick and the parts are always what I was expecting. There a many grill parts websites but they are not all equal. Order from someone reliable you can trust. Order from Grill-Repair.com.

After many frustrating searches to find out how to convert my Weber Summit grill from gas to propane. I came upon grill-repair.com. Everyone else said it could not be done. The hardest part is getting the right parts, the installation is a breeze. I went on the site ordered what I thought was the right parts, but I was wrong. Amazing, I got a call, yes a call, from Jason at grill Repair and he walked me through the part selection, after determining exactly what my make and model was, he determined that what I had ordered was incorrect and promptly corrected the order before shipping it out. Any other vendor would have just sent me what I ordered without a thought. The fact that Jason, took time to call me and discuss my order, correct, and not charge anything additional was beyond normal customer service. I would not hesitate to order from them again.

! RIP OFF ALERT!

Placed order 5 weeks ago. I got a receipt but nothing else. Company has been silent for 6 weeks now. I did not receive the merchandise ordered. They have never returned a call, nor have they ever responded to an email seeking order information.

Stay far away.

Called for advice (as suggested on the website)... no answer so left a message... no return call. Sent email explaining confusion on part identification on their website and asked for clarification... no response. Gave up and took a chance in ordering a part... received a paypal receipt... did not receive a shipping notice. Called and this time Jason answered... he could not tell me if the part had shipped - only a smart remark about being burdened by Covid restrictions that affected his warehouse shift workers, and they were shipping 200+ orders/day... seemed to suggest that if I got the receipt, the part would be shipped soon. Three weeks passed and another call to Jason... he said he would ask the warehouse workers to check with USPS for a shipping number and send an email to me in a few minutes... the email never came. Made another call and left a message asking for information... call was never returned. So, after three weeks, I called another supplier (Let'sTalkParts. Com) who shipped the part immediately and I received it in 2 days via UPS. I then called my credit card company and asked them to file a claim for payment cancellation. It's not over yet, but should be before long. Anyway, this is a very bad business. I don't know the reason and don't want to say Jason is dishonest, but it's not worth trying to find out.

I'm not sure how big this business is, i think it's one person - Jason. He is the guy that answers the phone everytime you call. But, regardless he is a complete jerk. I called three times. First was for questions to confirm what parts i needed. He was incredibly flippant and answered "it's all there on the website." Literally about as condescending as he could be. Then, I called a second time to check in on my order. He said hello like three times when I called, and I said, "can you hear me?" and he said, "yes, when you talk." Hugee attitude. And, the phone went dead. At first, i thought he hung up on me, and i didn't call back just figured i had a bad connection. I called a third time a week later, and literally the same thing when i called - "hello" three times and acted like he couldn't be bothered. I spoke up thinking he couldn't hear me that i was checking on an order and he literally told me he wasn't going to help me if i had an attitude. I literally almost jumped through the phone at him. He then said "it went out Saturday" and hung up on me. I've never in my life had service like this. To this point, after two weeks, i don't have confirmation that my order is coming, i never got a receipt, and i'm still waiting for my equipment.
Terrible, terrible service.

I needed to convert a gas grill to natural gas grill, My scenario was tricky based on many factor but we worked on it over the phone many time until we got it right and once we got the parts it worked first time.
Jason really know his stuff.

I wrote to this company at the email address given on their site and got zero reply. I was asking for help understanding which orifice I needed. Then I wrote again and pointed out that I needed an answer in order to buy the parts from them. Nothing. So, against my better judgement, I just ordered three orifices and paid via PayPal. About two weeks go by with no order acknowledgement and no email and no orifices. Finally, last night, I get an email saying they are going to ship my orifices in the morning, but that I never specified how I wanted the orifices drilled. So I resent my first two emails that described exactly what I needed and sort of pointed out their lack of customer focus. Well, biy did I push someone's buttons. Jason wrote me back the most unprofessional rant that I have ever seen. This man is literally unstable. Avoid at all costs. These people are terrible to deal with. Go anywhere else.

John Hoarty

Avoid Majestic Grill Parts at all costs. Go elsewhere to order any parts. I ordered a replacement TEC burner. It was defective as it was bent. It was welded that way. I emailed twice with photos and called and left a VM. ZERO response. Their TOS are a joke. They obviously won't accept any returns even for a defective part. Luckily they accept paypal payments, so paypal intervened. I had to pay return shipping though. This company is a total joke. AVOID AT ALL COSTS!

WARNING! BEWARE OF GRILL-REPAIR.COM (a/k/a MAJESTIC GRILL PARTS)
While I have participated in literally hundreds of on-line transactions over the years, this is the first and only time I have ever felt compelled to file a negative review of a business in an effort to warn others. The factual summary of my experiences are as follows:
1. On July 13,2019, I purchased lp orifices and one lp regulator hose (needed to convert my Weber gas grill from natural gas to propane) from grill-repair.com (also known as Majestic Grill Parts);
2. After I received no confirmation of my purchase, I incorrectly believed my first transaction did not go through - so on July 17,2019 I ordered parts again and paid Majestic a second time (again I received no confirmation of my purchase);
3. For two weeks after we provided our payments I repeatedly emailed Majestic asking for confirmation of my order and requesting a refund of my overpayment - aside from one email where Majestic wrongly claimed I had not informed them of the make/model of my grill, Majestic provided no response until I threatened to report the company and pursue a claim for the $122 we paid;
4. Finally, on July 31,2019 I was contacted by a person identified as "Jason" who: 1) apologized for being rude; 2) claimed the delays were due to undiagnosed "medical issues" he was dealing with; 3) assured me the parts I ordered had been shipped; and 4) promised he would provide a refund of our approx $60 overpayment on August 1st (I accepted Jason's apology and thanked him).
It is now August 12,2019... nearly two more weeks have passed and we have NOT received shipment of any of the ordered parts, nor any refund of any portion of our overpayment! I have repeatedly emailed Jason over the past ten days requesting a status update and we have received absolutely no response... let alone any explanation as to why Jason misrepresented that our parts had been shipped and our refund would be provided on 8/1/19.
While Jason blames Majestic Grill Parts' failures to meet its customer obligations on "medical issues", I believe the negative reviews posted by other past customers detail a long history of terrible customer service and deceitful behavior by Majestic Grill Parts and Jason. At this point, since Majestic and Jason refuse to provide the parts or return our money, I am left with no option but to attempt to recover our $122 from PayPal. I have filed a complaint with the Better Business Bureau and plan to file with the Florida Attorney General's and Secretary of State's offices.
Based on my experience with Jason, my advice is that people should AVOID ANY BUSINESS TRANSACTION WITH GRILL-REPAIR.COM AND MAJESTIC GRILL PARTS AT ALL COSTS!
Given my very negative comments in this review, I believe it is only fair that I stand behind them by providing my name and email address if people wish to contact me with questions.

David Wandling
*******@gmail.com

This website is operated by greedy thieves. Placed an order, received the wrong part and they wouldn't take it back. After multiple emails of trying to get the right part ordered I received another wrong part. Not even going to try to return this crap.