David V.

My canvas arrived with 2 huge wrinkles and a snag at one end of the wrinkles. It took a long time to arrive and I had to give it at least 2 weeks after Christmas. I had already emailed a complaint and sent photos but since I didn't hear back i gave it to my friend with apologies and an explanation that if I ever get a replacement I will give it to them. Well, after filing a second complaint I hear back and they want me to go get the print and put a knife through it. Unless I do that they will not replace it. I called customer service (they bury the # in their "cancel my item" Q&A section. The lady barely spoke English and she was incredibly rude. I do not trust them to do a quality job and I will take my business elsewhere.