David U.

This website is the worst service I've got from Amazon, ever! BEWARE!

I have pre-ordered the Hogwarts Legacy Collectors edition back in December 2022.
I have paid 311 Euros!

The item released on February 7 and was processed through customs on the next day.
I was contacted by the DHL that there is a problem with my customs clearance documents and I have to fix this with Internal Revenues Office. Which takes some time.

I tried figuring out what to do and so far I came to conclusion that I just will send it back and maybe order next time.

On February 20, I contacted DHL and asked them to stop the package and return it to sender. They politely agreed and they initiated new Waybill number and sent it back on February 21.

P.S. The package never left customs warehouse, nor never released customs, nor do I have ever received or seen it in person. I have not even been near the package ever.

I contacted Amazon FR on the same day and told them about all this.
They said that due to the cost of the item, it has to be first delivered back to sender and then I can get my refund.

I waited, 2 weeks. I contact them again on March 5 and ask them what's going on? They lied to me that the package was not received. I was freaking out already. I contacted DHL again, asked them whats going on and why do Amazon tell me that the package is not yet delivered? They checked and told me that it was actually delivered to the sender on March 1 and they also provided the waybill number for me to track. After checking it I was shocked to discover that the package actually did deliver to the destination on March 1.

I contacted Amazon again. Explained them once again everything all over again. They now all of a sudden tell me that the package was received, but it was not yet processed (why is this my concern?) and it may take up to 10 days. Which makes it until March 11, which is today as of writing this review.

At this point I was fuming already because every time I contacted I was told different information and different excuses.
I had nothing to do but wait... And here, today, as of March 11, I contact them again and they checked the "things" after I provided all the proof.
Now, all of a sudden, the agent tells me following: "Sorry but previous agent gave you false information. It is not 10 days but its 30 days!"

Can you imagine what I felt at that moment?
These French agents are anti-semitic pigs! They don't know what they do and they are 100% lacking the professionalism! DO NOT order from this website because if something happens, you're in bad hands!