David T.

I had purchased a 3M product for my bumper. I had it professionally installed by a the local Nisan Dealer who installs for their new cars. The product was too short, and when they tried to adjust or stretch it, it tore (photos included). It took many phone calls from Nissan to RVinyl, but finally they sent out a new one. Same problem! Nissan cut one and it worked without any issues. I called RVinal for a refund and was told by the warehouse manager that I would get one, just call back at a certain time. I called back at that time for almost two weeks, and finally another person answered. She told me it was impossible for it to be cut too short; it was cut for that VIN number. Well the hood piece worked, so obviously it wasn't a problem with the VIN, but with the cut. I was told that I would not get a refund.

The purchase was a good deal, but there are a few things lacking with customer support. The first is that I received many emails stating that I had not completed the purchase, when in fact I did (according to my account). The next was that my receipt-emails stated that I paid more than I actually did with my additional discount, leading me to wonder if I had overpaid. Last of all, I am getting way too many emails, so I have had to spam