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I accepted a quote on the uShip site to transport our primary family vehicle. (Quote was from Montway)
The vehicle was picked up but 4 days passed and I hadn't received a status or information about the delivery (Zero communications).
After three inquiries with the broker and the actual carrier I discovered that the truck that picked my vehicle had a major breakdown the same day my vehicle was picked up and my vehicle (And other vehicles) just sat in some unknown location for up to 4 days without notifying the owners. It's clear by this experience that uShip does not evaluate, track or manage the companies / brokers that post quotes on their site. Further, it is clear that Montway does not track or manage the carriers that actually transport the vehicles on their behalf. At the time of this review I still have not received a written commitment on when the vehicle will be delivered. It's clear that the entire uShip business model is unmanaged and flawed, and they have no interest in the quality of service that is provided - none. Let the buyer beware.
Tip for consumers:
Do your diligence with any business on the internet. They are faceless, and take no responsibility for the outcome of their services.
Products used:
hey had my vehicle in their possession - no choice but to have them complete the delivery.
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Hi David,
We're sorry to hear about your experience and understand your frustrations. As a neutral third party, uShip gives shippers the ability to connect with independent carriers, vet/assess them, and choose their own carrier by comparing multiple sources of information, such as customer reviews, feedback scores, carrier profiles, and photos.
If you haven't already contacted uShip support, please do so by calling (800) 698-7447 or emailing support@uship.com.
Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace. Thank you again for bringing this to our attention.