I don't know if there has been a change of heart or complaints have been studied and rectified but I have had great service from them.
I ordered a Royal 8ft x 10ft Premium Tongue and Groove Reverse Apex Shed, it was delivered by a helpful guy and on time.
It has taken me some time for us to erect it but it was completed by ourselves, without help; I am 77 and my wife 82 and we are no experts.
We had door delivered which had a broken part and a split in one of the edging pieces. I telephoned their help line and after a short wait a bright young lady, Marie I think she said here name was, took all the details down and said they correct intact pieces would be delivered within 5 days and they were.
The shed was as I expected and we are extremely pleased with it. Having read the other posts I felt I had to say that we had no complaint.