David P.

Their DVR feature stopped seriously short this evening when it decided to stop recording 30 min before the event actually concluded. The ONLY response the low-functioning single digit I.Q.; clock-puncher chat agent could muster was, "there is nothing we can do...that is our Policy and Procedure'. This was repeated several times as if the so-called chat support agent assumed I was deaf and dumb. While I am definitely not a rocket scientist, it wasn't a reach to figure out that "troubleshooting My Account" wasn't what caused the SLING DVR to stop recording a show because a specified hour was up. The DVR isn't located on any of my devices or my Settings account. I clicked on a specific sports event and the App responded with a confirmation it was going to record that event. What does my account have to do with that? With no help offered I simply asked the bot-like creature on the other end of the chat, 'why I should remain a SLING customer if that is what i can expect when I ask for support?, and no answer was forthcoming, only a 'friendly' invitation to cancel my account. I never mentioned or asked to cancel my account...I merely wanted a reason to STAY a customer. Shame on you SLING!